Privacy Policy

1. DATA CONTROLLER

Identity: NUNU TRADING INTERNATIONAL S.L.U
Tax ID: B86675188
Address: Calle Suárez de la Riva 2 Planta 1 Puerta izquierda Oviedo, Asturias - 33007, Spain.
Email: help@nunutrading.com

2. PURPOSES OF DATA PROCESSING AND DATA TYPES

We process the information provided by companies and professionals for the following purposes:
a. Management of B2B commercial relationships: Order processing, invoicing, and logistics.
b. Customer Service and Chatbot (Oct8ne): Handling inquiries through our live chat.
c. Notice: The chat system may use limited Artificial Intelligence (AI) to assist with responses. Conversations may be processed to enhance service quality.
d. Commercial Communications (Connective): Sending “Stock Offers,” updates, and personalized promotions based on purchase history and interests.
e. Automated Decision-Making and Profiling: Nunu Trading International S.L. informs the User that certain analyses of browsing behavior, purchase history, and interactions may result in commercial profiling and the application of customized prices, discounts, or offers through automated systems. These processes do not generate automatic legal effects detrimental to the User, though they may impact financial conditions offered. The User may request human intervention, express their viewpoint, contest automated decisions, and obtain meaningful information about the applied logic by contacting the email provided in this policy.

3. LEGAL BASIS

The legal grounds for processing your data are:
a. Contract performance: For order management and customer account creation.
b. Legitimate Interest: For sending commercial communications to active customers (Soft Opt-in) and processing contact data of legal entities.
c. Consent: For sending advertising to new contacts (“Leads”) and for the use of non-essential cookies.

4. RECIPIENTS AND INTERNATIONAL TRANSFERS

To provide the services strictly necessary for our business operations, Nunu shares data with the following providers under their respective privacy conditions:
a. E-commerce Platform: BigCommerce. Personal data may be processed by technology providers located outside the European Economic Area (EEA), particularly the BigCommerce e-commerce platform. Nunu guarantees that such transfers rely on Standard Contractual Clauses (SCCs) approved by the European Commission, following a prior Transfer Impact Assessment (TIA) in line with EU Court of Justice and Spanish Data Protection Agency guidelines.
b. Payment Gateway: Stripe. Financial data (credit cards) is processed directly by Stripe in an encrypted and secure environment. Nunu does not store nor access full card details.
c. Marketing Automation: Connective.
d. Chatbot & AI: Oct8ne.

5. RIGHTS

Any individual has the right to obtain confirmation as to whether Nunu is processing their personal data. Data subjects may access their data, correct inaccuracies, request deletion, object to processing (particularly commercial profiling), and request processing limitations by contacting help@nunutrading.com.